Here are some UK organisations you can turn to for support if your home isn’t safe for you, or if you need support or advice.
General Safety and Support
A campaigning organization for the equality of LGBT people across Britain
- Online information service:
An LGBTQIA+ specific helpline
- 0300 330 0630 (open 10am to 10pm every day)
- Live chat:
- Click the purple speech bubble at the bottom right-hand corner to activate the live chat.
An organization offering support to young people who are trans, gender variant, or questioning their gender
- 0808 801 0400
- Open 9am to 9pm Monday to Friday, although bank holidays may vary. If you can’t get through, leave a message with your phone number and they will call you back. If you have a specific time when you would prefer someone to call back, say this in the message you leave.
- Online chat:
- The chat box is on the bottom right of this page. Click the ‘Let’s Chat’ button. If the chat option isn’t available, the button will say ‘Sorry our web chat is currently closed’.
- Youth forum:
- An online safe space to speak to other young people who may have gone through the same thing.
- You will have to complete a form (with a valid email address) and request to join the forum. You may want to set up a new email address for this if it’s safer for you.
A counselling service for children and young people in the UK provided by the NSPCC
- 0800 1111
- Free and open 24/7, although calls between midnight and 7.30am may be limited to 15 minutes.
- There are some Welsh-speaking counsellors. When calling, let them know that you would like to speak to someone in Welsh and a time will be arranged for you to do this.
- Online chat:
- Click the box on the right-hand side to enter the waiting room. There is a traffic light system to indicate how busy the service is, and how long you might have to wait.
- Art box:
- This enables you to draw about how you are feeling. If you struggle to express yourself with words, or English isn’t your first language, you can share what you draw with the counsellor you speak to in the online chat.
- You will need to create an account and sign in to save what you draw. You can do this by clicking on the box in the bottom right-hand corner next to the Art box.
- Message boards:
- You can chat with other young people who understand or may have gone through the same thing.
Domestic and sexual abuse
An organization supporting LGBTQIA+ people who have experienced hate crime, domestic abuse or sexual violence
- 020 7704 2040
- If needed, you can ask to speak to someone from the Sexual Violence Support Service.
- Online form:
The National Domestic Abuse Helpline
Run by Refuge, this is a support service for women and children who are experiencing or have experienced domestic violence
- 0808 2000 247
- Open 24 hours a day.
- Online Chat:
- www.nationaldahelpline.org.uk/Chat-to-us-online (Monday to Friday, 3pm to 6pm)
- Send a message:
- If you need to be referred to a refuge, let them know and they can do this. However, if you are not a cis woman, double check that the support they offer is available to you.
An advice and support line for men who are experiencing or have experienced domestic violence
- 0808 8010327 (Monday to Friday, 9am to 8pm)
- Hours are Wednesday: 10am to 11am and 3pm to 4pm; Thursday: 10am to 11am and 3pm to 4pm; Friday: 10am to 11am and 3pm to 4pm
A network of independent rape crisis centres for women and girls aged 16+ across the country
- 0808 802 9999 (open midday to 2.30pm, and 7pm to 9.30pm every day of the year)
- Live chat:
- Monday: 2pm to 4.30pm, 6pm to 9pm; Tuesday: 2pm to 4.30pm, 6pm to 9pm; Wednesday: 12pm to 2.30pm, 6pm to 9pm; Thursday: 12pm to 2.30pm, 6pm to 8.30pm; Friday: 9am to 11.30am
- Find a local rape crisis centre:
- Note: these contact details only cover England and Wales. A list of similar resources for people outside England and Wales can be found at https://rapecrisis.org.uk/get-help/looking-for-information/support-outside-of-england-wales
A service for male survivors of sexual abuse and rape. An inclusive service for anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that they are the right fit for them
- 0203 598 3898 (Monday to Friday, 9.30am to 5pm)
- Online chat:
- www.survivorsuk.org/young-people/help-online (Monday to Sunday, midday to 8pm)
- When you contact them, they will also give you options to communicate through text or WhatsApp.
Places to stay
AKT (formerly The Albert Kennedy Trust)
An organization specifically designed to combat LGBTQIA+ homelessness
- If you’re in the South, call the London office: 020 7831 6562
- If you’re in the North West, call the Manchester office: 0161 228 3308
- If you’re in the North East, call the Newcastle office: 0191 281 0099
- If you’re not in any of these areas, you can call the one nearest to you or contact them online.
- Online support (lets you speak to a digital mentor):
- For more information on getting support from AKT:
An organization that tries to prevent homelessness in young people through community hosting
- 020 7939 1220
- Finding local support:
The Runaway Helpline
An organization to support people who have run away, or who are thinking of running away
- 116 000 (free call or text)
- Online chat:
- www.runawayhelpline.org.uk (chat box is on the bottom right of each page of the website)
An organization offering support and advice on all aspects of housing
- England: 0808 800 4444 (8am to 8pm on weekdays, 9am to 5pm on weekends)
- Scotland: 0808 800 4444 (9am to 5pm on weekdays)
- Wales: 0345 075 5005 (9.30am to 4.00pm on weekdays only, you can ask for a Welsh speaking service)
- Online support:
- England: https://england.shelter.org.uk/get_help/webchat (online chat service, 9am to 5pm on weekdays only)
- Scotland: https://scotland.shelter.org.uk/about_us/contact_us
- Wales: https://sheltercymru.org.uk/email-advice fill in the online form)
- Face-to-face support:
- England: https://england.shelter.org.uk/get_help/local_services (put in your postcode to find a local service)
- Scotland: https://scotland.shelter.org.uk/about_us/projects
- Wales: https://sheltercymru.org.uk/get-advice/advice-near-you
Other useful numbers
Citizens Advice Bureau
- 03444 111 444
- 116 123
National LGBT Domestic Violence Helpline
- 0300 999 5428
- 0800 999 5428
- 0300 330 0630